Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them, and there are many techniques it is important to be aware of in order to carry this out effectively.
This course aims to equip learners with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors.
The course covers a variety of key topics crucial to providing excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.
This course is split into five manageable units:
Unit 1: Information, advice or guidance in practice
Unit 2: Developing interaction skills for information, advice or guidance
Unit 3: Signposting and referral in information, advice or guidance
Unit 4: Information, advice or guidance in context
Unit 5: Skills for advice providers
By undertaking this course, you will gain formal recognition by obtaining a nationally recognised qualification. This will enable you to further your own continuous professional development, which could support you in improving your career prospects. You can also progress onto further qualifications.
This course is suitable for anyone working in a role that involves the giving of information, advice or guidance. The knowledge gained by carrying out this qualification is transferable across a wide range of sectors, allowing learners to apply it to their own employment contexts. This course is delivered online using our learning platform Equal. Students must have full use of either a PC, Laptop, Tablet or a smartphone. You will need access to the Internet.
· Delivered via online distance learning allowing you to choose when and where you study.
· Gain a nationally recognised qualification.
· Personal tutors are assigned to you to ensure you have the support needed to succeed.
HOW TO SIGN UP
You will need to complete our enrolment form and payment details will be sent to you. Once received a member of the team will contact you, to answer any questions you may have.
WHAT HAPPENS AFTER ENROLMENT?
Submit your enrolment form and get sent your further details to begin your course
Make a payment
We’ll process your application, and a tutor will be assigned to support you through your course
Receive email reminders when your work is due
Your work will be marked and returned to you within 7 days
Once you’ve submitted your work, we’ll apply for your certificate